Deposit Errors

If you encounter issues during the deposit process, please refer to the corresponding handling methods based on the following situations:

1. Depositing to a Non-NewCoin Address If you deposit assets to an address not generated by NewCoin, NewCoin will be unable to retrieve the funds for you. Please double-check the deposit address carefully.

2. Deposit Amount Below the Minimum Requirement If your deposit amount is below the minimum deposit requirement for the specific cryptocurrency, NewCoin will be unable to credit the funds to your account, and the assets cannot be recovered.

3. Depositing the Wrong Cryptocurrency to Another Cryptocurrency Address (For example: Depositing BTC to a BSC address on NewCoin, or depositing other cryptocurrencies to an incorrect chain address) Please contact our official online customer support or send the following information to the customer service email:

• Your registered UID

• Cryptocurrency deposited

• Deposit amount

• Deposit address

• Blockchain transaction ID (HASH)

• Detailed description of the situation We will assist you as soon as possible.

4. Depositing Cryptocurrencies Not Listed on NewCoin Please contact our official online customer support and provide the relevant details. We will forward the issue to the wallet technical team for recovery processing. Such operations require significant manpower and technical resources, and the processing period is generally longer, typically taking at least one week. We appreciate your patience while awaiting the outcome.

Reminder: To avoid deposit errors, please carefully verify the cryptocurrency type, network type, deposit address, and minimum deposit amount requirements.

NewCoin Team