Fund Recovery Guide

As a globally leading cryptocurrency trading platform, NewCoin is committed to safeguarding user assets and employs efficient, professional procedures to assist users in recovering funds that have not been credited due to operational errors, provided that certain conditions are met. If you find that your deposited funds have not been credited to your NewCoin account, please contact NewCoin's official customer service to initiate a recovery request. The platform will carefully evaluate each request to determine whether recovery conditions are met.

I. Applicable Recovery Scenarios Please ensure all the following prerequisites are fully satisfied:

• The target address of the blockchain transfer is your personal deposit address on NewCoin.

• The blockchain transaction status is "confirmed/successful" and has met the required number of block confirmations.

II. Non‑Applicable Recovery Scenarios The platform cannot assist in recovering funds under the following circumstances:

• Incorrect address: If you transferred funds to an address not generated by NewCoin and the funds have already been sent from the original account, the platform cannot process the recovery.

• Transfer to a third party: If you transferred funds to another user’s account and the transaction did not arrive, such cases are not covered by deposit recovery services.

III. Recovery Types, Estimated Processing Time, and Fees (For Reference) Fees are charged only if the recovery is successful or in accordance with applicable fee rules. Please refer to the final fee and payment address confirmed by customer service.

Recovery Type	Estimated Processing Time	Estimated Fee
Incorrect network (same platform)	7–15 working days	10% of the recovered amount
Cross‑chain transfer error	15–30 working days	15% of the recovered amount
Depositing an unsupported currency	Case‑by‑case assessment	Determined based on the case

Note: The above are reference times and fees for common scenarios. Actual cases may vary in complexity, potentially leading to extended processing times or different outcomes. Please rely on the final assessment provided by customer service.

IV. Fee Payment Instructions If a fee is required for processing, please follow these steps:

1. Contact official customer service to obtain the correct NewCoin official payment address.

2. Transfer the full fee amount to the specified address.

3. Wait for the processing result (progress can be followed up with customer service). Do not transfer fees to any unofficial channels or individuals to avoid scams.

V. Important Reminders

• All fund recovery requests must be submitted through NewCoin’s official customer service channels.

• While the platform will make every effort to assist, recovery cannot be guaranteed 100% due to technical, operational, and blockchain limitations.

• Users bear ultimate responsibility for the security of their funds. Always double‑check the currency, network, address, and minimum deposit amount before making a deposit.

Disclaimer This guide is for reference only. Actual processing times may vary depending on the complexity of individual cases. Fee standards may be adjusted based on operational costs and market conditions. NewCoin reserves the right of final interpretation.

NewCoin Team